FAQS

Frequently Asked Questions About Mold Remediation & Removal

How quickly can your company arrive?

We are a 24 hour service, so professional cleaners may be dispatched to your location immediately after receiving the call. The Mastertech of Myrtle Beach Team understands that true 24 hour service means complete accessibility. Our operators stand by at all hours of the day and night, often times answering the phone on the first ring. Our trained technicians are located throughout Horry County SC, Georgetown County SC and Brunswick County NC, and we will respond directly from their homes to your property. Should you be prompted at any time to leave a message, your call will be immediately returned.

How long does unattended death, trauma or crime scene clean-up take?

The length of time it takes to perform crime scene or unattended death cleanup will vary. However, our technicians work through the night to remedy the situation and allow the family or property owner to regain access. We work as quickly as we can while still being extremely thorough in our death scene cleanup efforts. Once the property has been treated for all hazards and is certifiably safe, the crime scene clean-up process is put in motion. This may include painting, drywall replacement, carpet replacement, sub-floor replacement, and many other services. Mastertech will work quickly and carefully to return your property to pre-incident condition. Most restoration efforts can be completed within one day however, in order to properly match up carpeting or flooring, additional time may be necessary to match the correct style and grade of the existing floor.

Who typically pays for Mastertech’s cleanup services?

In most cases, home or property insurance companies will pay the claim for our cleanup services. When coverage is awarded, it is usually under a homeowner’s policy that is not considered to be a “named-perils policy”. Named perils policies usually only covers fire, lightning, windstorms and hail, explosions, riots/civil unrest, smoke damage, aircraft and vehicles, vandalism, theft, falling objects, water damage, and snow weight. These policies are not as common as typical homeowner’s policies. In the event that Mastertech’s cleanup services are not covered by named perils policies or others, we will provide a quote directly to the property owner.

Why shouldn’t I do the clean up myself?

There a great deal of state and federal mandates that govern the bio-hazard clean up industry. There are a number of risks for a business who chooses to perform bio-hazard clean up internally, including:

  • Employee exposure to hazards that can cause numerous diseases and medical conditions. Among these are Critical Incident Stress Syndrome and Secondary Traumatic Stress Disorder. Exposure can result in workers compensation claims and other liabilities.
  • State and Federal mandates have been established regulating the collection, handling, and disposal of human bio-hazardous waste. Companies can face serious penalties for not adhering to these regulations.
  • Personnel conducting hazardous water collection and disposal are required to follow specific training and medical mandates set by state and federal agencies. Failure to comply can result in serious penalties.

Can the mold in our home or business make us sick?

The truth is that everyone reacts to mold differently – just like allergies. It may not bother you, while it terribly affects the person next to you. The other truth is that long-term exposure to mycotoxin-releasing molds can cause health issues in all humans – regardless of age or how healthy you are.

Can we be home during the remediation?

In most cases, yes. We build containment chambers around affected areas in order to keep occupants safe and to avoid cross contamination. If for some reason, we determine that you should not be in the property during clean up, we will let you know.

How long will our project take?

Your estimated timeline will be outlined at the bottom of your pricing table in your proposal.

Are you using chemicals that are bad for us or our pets?

No. All of our products are safe for humans and animals.

Will the musty odor go away?

Yes. As long as the moisture source is located and resolved, the musty odors will subside.

How can we be sure mold doesn’t return?

Part of our process is figuring out why mold developed in the first place. Once we determine what caused it, we’ll make recommendations towards prevention.

What is your process for removing mold?

Each scope of work is specifically designed for your project’s needs. Our complete 12 step process is attached to this email and is also outlined in the “Our Process” document that is attached to your proposal.

What if you find more mold during our project?

If additional contamination or damage is discovered during your project, we will document it with pictures or video and immediately discuss any necessary additional work with you – before performing the work.

What is your warranty?

Mastertech provides a 5 year, mold-free warranty. Once your remediation is complete, you’ll receive your warranty documents via email or regular mail.

How do we know the job was done right?

We perform post remediation testing after every job. This ensures that all surface mold was properly removed and that the air quality in the remediated area is safe.

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